Now the legal bits...

PRIVACY & COOKIES

 

WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for this website www.elmexicana.co.uk and served by El Mexicana Ltd and governs the privacy of its users who choose to use it. We are required under data protection legislation to notify you of the information we collect. We must keep your data secure and maintain your confidentiality and we will do so.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

HOW DO WE USE YOUR DATA?

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type, and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is Google Analytics, a widely used analytics platform. This usage data may be processed to analyse the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your data which may include your name and email address. The data may be processed to provide our services, including but not limited to ensuring the security of our website, answering inquiries and completing services. At no time is any financial data held in our databases.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address enquiries@elmexicana.co.uk. We want to make sure that your personal information is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate at any time.

COOKIES

This website uses cookies to better the users' experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

 

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers' hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use or you request that we remove your records. Every effort has been made to ensure a safe and secure form to email the submission process but advise users using such form to email processes that they do so at their own risk. By filling in the contact form with your data, you authorise this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

EMAIL NEWSLETTER

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so at their discretion. Some subscriptions may be manually processed through a prior written agreement with the user. You can opt-out of receiving marketing communications with us at any point by clicking the unsubscribe link in our marketing emails or by emailing us directly at enquiries@elmexicana.co.uk

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and following the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies aside from the third party mail manager. Marketing emails are managed using Mail Chimp as a third party mail tool, details of their privacy policy are found here https://mailchimp.com/legal/privacy/. Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website’s email newsletter program at any time. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity [this is by no far a comprehensive list].

 

This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to Used Model Trains For Sale.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

RESOURCES & FURTHER INFORMATION

May 2018 Edited & customised by El Mexicana (c) Copyright El Mexicana Ltd, Unit 7 Gateway 1000 Arlington Business Park Stevenage Hertfordshire SG1 2FP. Registered Company No. 7780773.

TERMS & CONDITIONS

 

THIS SECTION WILL GO THROUGH THE RULES AND REGULATIONS THAT GOVERN OUR WEBSITE.

 

This site is owned and operated by El Mexicana. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you visit this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at info@elmexicana.co.uk.

OWNERSHIP OF INTELLECTUAL PROPERTY

All rights, including trademarks and copyright, on this website, are licensed to or owned by El Mexicana. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of El Mexicana.

YOUR ACCOUNT SECURITY

El Mexicana cannot be held responsible for any loss/damage of information which may arise as a result of a failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.

PURCHASING FROM US

By submitting your order you are offering to buy our goods and allowing us to use your details to supply products/services. We do not sell your details or pass them onto anyone else in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point, a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt-in to our marketing mailing lists, which you can opt-out of anytime (See the section on Marketing).

ONLINE PRICES

We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our website which may differ from our printed menus which may be outdated. You will likely pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.

REFUND POLICY

Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on 01462 731009 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes for goods. By ordering online, you accept this could be the case and agree to any fair substitute.

PRIVACY POLICY

Our website and connected services use cookies to allow us to provide our service online. If you do not consent to us storing cookies on your machine then please do not use the website. Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by El Mexicana or our service providers and are kept completely private; they are not stored on our systems.

FOR OUT OF STOCK ITEMS

We will advise you should any food be out of stock and give you a call. At this point, you can cancel your order if you wish.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party because we withdrew any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

AGE RESTRICTED ITEMS

Where alcohol or tobacco products are sold, we must comply with the law and restrict the sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. El Mexicana reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. El Mexicana actively encourages people not to take up a nicotine habit.

DELIVERY TIME

We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to check up on your order. Delivery times are approximate and cannot be guaranteed.

CONTACT US

If you have any questions/comments about our terms and conditions, you should contact us.

 
 
 
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CONTACT US AT hola@elmexicana.co.uk

©2020 by El Mexicana. All rights reserved.